The first process I ever wrote down properly wasn’t for a client. It was for myself, in the first few months of running YVO, after I caught myself doing the same client onboarding steps slightly differently every single time and hoping I’d remember what worked. I sat down one afternoon and just wrote out what…
Someone once described my desk at the NGO as “organised chaos,” and I took it as a compliment at the time. Everything had a place, even if that place made sense to nobody but me. I could put my hands on any document in under a minute. I thought that made me good at my…
At my old NGO job, I was the person who knew where things were. Not officially — nobody put that in my job description — but if you needed last year’s grant report, or wanted to know which version of the budget spreadsheet was the real one, or needed the code for the store cupboard,…
