For most of my working life, my calendar wasn’t mine. At Amazon, meetings landed on it from people in different time zones before I’d even opened my laptop. Teaching English in Japan, the school set my hours and I built my life around them. I got used to my best hour of the day being…
At Amazon, if there was a gap in a process, it rarely showed. Not because the process was perfect — because there were so many people around it that someone else quietly filled the hole before it became a problem. That’s the hidden luxury of scale: gaps get absorbed. When I left and started Your…
My first proper leadership job was running a Customer Service team at Amazon through peak season — the kind of stretch where the volume doesn’t let up for six weeks straight. I learned something fast: the team could read me before I said a word. If I walked onto the floor after a bad night’s…
