A signature series breaking down operational concepts and buzzwords. Not the trend or the jargon — the structure behind it, explained in practical terms.
When I worked in Employee Engagement at Amazon, one of the harder things to explain to leaders was why someone with a completely reasonable workload on paper could still be burning out. Their task list looked fine. Their hours looked fine. But talk to them for ten minutes and you’d find out they were also…
I first heard the phrase “operational capacity” used properly at Amazon, in a planning meeting about peak season staffing. Someone asked how many extra people we needed for the run-up to the holidays, and instead of just answering with a number, the ops lead pulled up a chart showing what happened to quality scores every…
Operationally Speaking, Vol. 4 — A full breakdown of Decision Latency: what it is, what causes it, and how to fix it structurally. 📖 DEFINITION Decision Latency is the gap between when a decision could be made — when sufficient information is available and the decision is needed — and when it actually gets made….
Welcome to Operationally Speaking — my monthly series where I break down business terms you hear all the time but rarely see explained with enough clarity to actually use. Most business language sounds impressive. But when you ask five people what a term means, you often get five different answers — and none of them…
Welcome to Operationally Speaking, my monthly series where I break down business terms you hear all the time but rarely see explained clearly. Most business language sounds impressive. But when you ask five people what it means, you often get five different answers. That’s where operational thinking matters.Each month, we break one term down using…
Welcome to Operationally Speaking, my monthly series where I break down business terms you hear all the time but rarely see explained clearly. Each month, we follow the same format: Definition → What People Think It Means → What It Actually Means → Real-World Examples → Strategic Shift → The Real Goal → Your Turn….
