This week has been about operational capacity — the idea that ambition doesn’t really have a ceiling, but people, teams, and systems do. Today, the practical bit: what I actually did about it in my own business this week. I sat down on Monday morning and went through everything that had shown up in my…
A client messaged me on a Tuesday and asked if I could have something ready by Friday. I said yes before I’d even looked at my week. This is exactly the kind of thing I would have told someone else not to do, back when I was still at Amazon. I spent years managing customer…
Two operational habits that directly tackle Decision Fatigue — and give your best thinking back to the work that deserves it. This week we’ve been unpacking Decision Fatigue — the cognitive depletion that comes from too many low-level decisions reaching you before the important ones do. Today’s post is about the fix. Not the mindset…
Welcome to Operationally Speaking — my monthly series where I break down business terms you hear all the time but rarely see explained with enough clarity to actually use. Most business language sounds impressive. But when you ask five people what a term means, you often get five different answers — and none of them…
If you’re exhausted by 2pm, it’s probably not your workload. It’s your decision volume — and there’s a smarter way to manage it. Here’s a scenario that might feel familiar.It’s early afternoon. You haven’t done anything obviously strenuous. And yet you feel like you’ve run a marathon. The important work — the thing you told…
Welcome to Operationally Speaking, my monthly series where I break down business terms you hear all the time but rarely see explained clearly. Most business language sounds impressive. But when you ask five people what it means, you often get five different answers. That’s where operational thinking matters.Each month, we break one term down using…
