This week has been about invisible workload — the work that keeps a business running without ever showing up as a task. Today, the practical bit: what I actually did about it in my own business this week. I gave myself one day to just notice. Not to fix anything, just to catch, in the…
When I worked in Employee Engagement at Amazon, one of the harder things to explain to leaders was why someone with a completely reasonable workload on paper could still be burning out. Their task list looked fine. Their hours looked fine. But talk to them for ten minutes and you’d find out they were also…
For a while I was the office manager at an NGO, which is a job title that meant almost nothing about what I actually did. On paper it was reception, some admin, ordering supplies. In practice I was also doing the accounts payable, half the procurement, and quietly keeping track of which grant reports were…
